What is the future of online travel agencies?
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What is the future of online travel agencies?
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Jeff Tripper
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Answer ( 1 )
The Covid crisis has had a severe impact on travel, and businesses are contemplating to continue or not and few have been shut as they were not able sustain themselves in this crisis. The online travel software helps travel agents and travel agencies to go ahead with customer capturing. They earn through the commission that they get on each booking as traveler prefer booking hotels,flights,etc online these days.
The digitization in travel industry has been truly a supreme push for the way travel business source their booking, packages and products and place them as options to travel customers. Whether through the development of mobile apps, online marketing campaigns, intelligent, integrated travel ERP or booking engines, travel agents have embraced technology and ideas many industry experts speculated would not arrive in earnest for years to come.
The future of travel business will focus on end-to-end customer experience and technology helps them build good relationship with customers, and the success will rest on analyzing the data and understanding it.
Agency can manage and automate their business with a needed next gen ERP technology, which will help providing reports to packaging, focus on services offers, promotions.
Adopting a multi-channel approach will also remain important, giving customers the option of how they book, whether in person, by phone or online, and ensuring if they do take the web option, the experience is quick and user-friendly across every device.
Consumer will be empowered with most advance technology.
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